IndiHome as one of the leading products and brands of Telkom, has once again won the TOP Brand Award for Best Fixed Internet Service Provider category this year. The award was handed in Jakarta, on Tuesday (20/02).
Telkom's consumer service director, Mas'ud Khamid expressed his gratitude for the award, "The awards that we gained over the past three consecutive years shows that our products are well regarded among our customers," said Mas'ud.
Mas'ud continued, "IndiHome Triple Play is one of our product innovations that match the character and needs of the Indonesian society which cannot be separated from digital technology, especially high-speed internet connection and interactive television service with a variety of educative and family entertainment content," Mas'ud continued.
IndiHome is one of Telkom’s product that provides high-speed internet access up to 100 Mbps using fiber optic technology. Besides an internet connection, IndiHome also provides interactive television service (UseeTV) and a phone connection. Until early 2018, IndiHome has more than 3 million subscribers spread throughout Indonesia.
"This award is a booster for us to provide the best service for our customers. This achievement also makes us optimistic to always create the best digital experience that supports a digital lifestyle for families in Indonesia, "Mas'ud concluded.
TOP Brand is the highest award given by Marketing Magazine and Frontier Consultant for brands that successfully establish its brand equity. Research conducted by the Frontier Consulting Group involved 14,000 respondents spread across in 15 regions, including Jakarta, Bandung, Surabaya, Medan, Makassar, Pekanbaru, Balikpapan, Palembang, Samarinda, Denpasar, Jogjakarta, Malang, Manado, and Banjarmasin. In addition to direct interviews (face to face interview), research data was also collected through questionnaires for data collection.